Gaming should be an enjoyable pastime, never a source of stress, harm, or financial pressure. At 3999but, we have built a suite of practical tools and resources to help every player in Bangladesh maintain control over their gaming activity and make informed, healthy choices at every step.
3999but is committed to creating a safe, fair, and transparent gaming environment for every player across Bangladesh. Our responsible gaming programme is built on six core principles — education, prevention, protection, intervention, support, and transparency — each backed by practical tools accessible directly from your player account.
Every new account is subject to identity and age verification before any real-money activity is permitted. Players under 18 years of age are strictly prohibited from accessing any game or wagering feature on the 3999but platform.
Set daily, weekly, or monthly deposit caps from your account dashboard. Once a limit is applied, it takes effect immediately. Increases are subject to a 7-day cooling-off period so impulsive decisions cannot bypass your own protection.
Use the time-out feature to pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, place bets, or make deposits until the period expires naturally.
Players who feel gambling has become a problem can apply for self-exclusion — a longer-term restriction of 6 months, 1 year, 2 years, or permanent closure. During self-exclusion, all promotional communications are immediately suspended.
Enable optional session-length alerts that remind you how long you have been playing. These pop-up notifications appear at intervals you choose — every 30, 60, or 90 minutes — giving you a regular moment to pause and reassess.
Our dedicated support team is available around the clock via live chat and email. Whether you need help activating a limit, understanding self-exclusion, or simply want to talk through your options, we are here every day of the year.
3999but operates an absolute minimum age requirement of 18 years. This is not a guideline — it is a strict legal and ethical boundary that we enforce through a multi-layered verification process for every new account opened on the platform.
Gambling involves real money, risk, and decision-making under uncertainty. Adolescent brains are still developing the impulse-control mechanisms needed to manage these factors responsibly. Permitting underage gambling causes measurable, long-lasting harm. 3999but believes that protecting young people from exposure to gambling is a non-negotiable obligation.
Upon registration, all players must provide a valid government-issued identification document — such as a National Identity Card (NID), passport, or driving licence — that confirms their full name and date of birth. Our KYC (Know Your Customer) team reviews these documents before any deposit or withdrawal can be processed. Accounts where age cannot be verified are suspended until satisfactory documentation is received.
If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling websites, we strongly recommend using parental-control or content-filtering software on shared devices. Keeping login credentials private and logging out of accounts after every session is also an important step in preventing underage access.
Zero Tolerance Policy: Any player found to be under 18 years of age will have their account immediately suspended, all winnings forfeited, and any deposits refunded in accordance with our verification procedures. 3999but reserves the right to request age verification at any point during a player's lifetime on the platform — not only at registration.
Parental Controls: Software such as Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android Screen Time features can restrict access to gambling websites on shared family devices. We encourage parents to explore these tools as a complementary safeguard alongside our own age verification controls.
Problem gambling is not about how much money you spend or how often you play — it is about the impact gambling has on your life and the lives of those around you. Recognising the warning signs early gives you the best chance to take action before the situation becomes serious.
If two or more of these signs apply to you, we strongly encourage you to use the responsible gaming tools available in your 3999but account, or to contact our support team immediately. Recognising the problem is the first — and most important — step toward regaining control.
All responsible gaming tools at 3999but are available directly within your player account dashboard — no need to contact support to activate most of them. They are designed to be quick to set up and immediately effective, so you can take control the moment you decide to act.
Cap the total amount you can deposit over a daily, weekly, or monthly rolling period. Reductions apply instantly; increases require a 7-day reflection period.
Active in DashboardDefine the maximum net loss you are comfortable accepting over a set period. Once you reach your limit, further wagering is paused until the period resets.
Active in DashboardSet a ceiling on the total amount you can stake per bet, per session, or per day — across all game types including slots, live casino, and cricket betting.
Active in DashboardReceive an on-screen reminder notification at regular intervals while you are playing, prompting you to review your session duration and balance before continuing.
Active in DashboardOne of the most effective ways to keep gambling affordable and enjoyable is to decide in advance exactly how much money you are willing to spend — and to have the platform enforce that limit automatically. 3999but's deposit and spend limit system gives you exactly this level of control.
From your account dashboard, you can set a maximum deposit amount for any of three rolling periods: daily (resets every 24 hours), weekly (resets every 7 days), or monthly (resets every 30 days). Once the limit is set, the platform will decline any deposit attempt that would cause you to exceed it during that period. You will receive an on-screen notification explaining that your limit has been reached.
If you want to reduce an existing deposit limit, the change takes effect immediately. For example, if your current weekly limit is ৳10,000 and you decide to lower it to ৳5,000, that new cap applies right away — even if you are mid-week.
To increase a deposit limit, a mandatory 7-day cooling-off period applies. This deliberate friction is built into the system to ensure that impulsive decisions made during a gambling session cannot immediately undermine the protection you originally put in place. The increase will only take effect after the 7 days have elapsed.
In addition to deposit limits, 3999but also offers loss limits (capping net losses over a period) and wager limits (capping the size of individual bets). Together, these three tools give you comprehensive financial control over your gambling activity, whatever your preferred game type.
Access the 3999but platform and sign in with your registered credentials.
Navigate to Account Settings and select the "Responsible Gaming" section from the menu.
Select Deposit Limit, Loss Limit, or Wager Limit from the available options.
Enter your chosen amount in BDT and select daily, weekly, or monthly as the period.
Review and confirm. Reductions apply instantly; increases are queued for 7 days.
Self-exclusion is the most comprehensive protective tool 3999but offers. When you self-exclude, your account is suspended for a defined minimum period and you will be unable to log in, place bets, make deposits, or access any part of the gaming platform. All pending promotional communications are cancelled immediately upon activation.
You can apply for self-exclusion directly from the Responsible Gaming section of your account dashboard, or by contacting our support team via live chat or at with the subject line "Self-Exclusion Request". Our team will process your request and confirm activation within 24 hours — usually much sooner.
Need to self-exclude urgently? If you are in crisis and need your account suspended immediately, contact our live chat team now. We will action an emergency account suspension within minutes and process the formal self-exclusion in parallel. Your wellbeing takes absolute priority.
A time-out is a shorter-term account pause that gives you a defined break from gambling without the permanence of a full self-exclusion. It is ideal if you feel you need a breathing space — perhaps after a stressful session, during a busy period in your personal life, or simply as a scheduled reset.
3999but offers the following time-out durations, selectable directly from your account dashboard:
During the time-out period, your account remains open but all interactive features are disabled. You cannot log in, place bets, make deposits, or claim bonuses. Any active bets placed before the time-out was activated will be settled normally. Promotional emails and push notifications are suspended for the duration of your time-out.
When the time-out period expires, your account automatically reactivates. There is no cooldown or reactivation request needed. If, when the time-out ends, you feel you still need more time away, we encourage you to apply for another time-out or consider whether a longer self-exclusion period is more appropriate for your situation.
| Feature | Time-Out | Self-Exclusion |
|---|---|---|
| Minimum duration | 24 hours | 6 months |
| Reversible early? | No | No |
| Account stays open? | Yes | Suspended |
| Promos suspended? | Yes | Yes |
| Auto-reactivates? | Yes | No |
Not sure which option is right for you? If you are unsure whether a time-out or self-exclusion better fits your current situation, our support team can walk you through both options without any pressure. Contact us via live chat or email at — we are available 24/7 and our conversations are completely confidential.
Beyond the tools built into your account, there are broader support resources available for players and their families who need guidance on problem gambling. We encourage anyone who is struggling to reach out — either to our team or to a dedicated support organisation.
Our in-platform live chat is the fastest way to get help. Whether you need a limit activated, an account paused, or simply want to talk to someone about your options, our team is trained in responsible gaming protocols and is available every day of the year — including Eid, Pohela Boishakh, and all public holidays.
For more detailed or sensitive enquiries, write to us at . Include "Responsible Gaming" in your subject line and one of our trained advisors will respond within a few hours. All correspondence is treated with complete confidentiality.
If you are concerned about a family member or friend who may be gambling problematically, we can help. Contact our support team and we will explain the options available — including third-party account restrictions — and point you toward appropriate counselling resources in Bangladesh.
Not sure if your gambling habits are a concern? Use our in-account self-assessment questionnaire — a brief, anonymous set of questions based on internationally recognised screening criteria — to get a clearer picture of your relationship with gambling and whether professional support might be beneficial.
Seeking help for a gambling problem takes courage, and 3999but fully supports every player who takes that step. There is no shame in recognising that gambling has become difficult to manage — it is a recognised condition that responds well to the right support and intervention.
If you believe you or someone you know has a gambling problem, here are the most immediate steps you can take on the 3999but platform:
Sharing your concerns with a trusted family member or close friend can be an important part of recovery. Their support can help you stay accountable to the limits and goals you set for yourself. 3999but can provide guidance on how to have these conversations — simply ask our support team.
For players in Bangladesh who need professional mental health or addiction counselling support, we recommend speaking with a qualified counsellor or psychiatrist. National Institute of Mental Health (NIMH) in Dhaka offers mental health services to the public. Your local Upazila health complex may also be able to provide a referral to appropriate support services in your area.
The most effective long-term strategy for enjoying gaming responsibly is to treat it purely as entertainment — just like going to the cinema or watching a BPL cricket match. Decide in advance how much time and money you are comfortable spending, stick to those boundaries, and stop when the fun stops. 3999but's tools are here to help you do exactly that.
Live Chat: Available in your account dashboard, 24/7
Email:
Crisis Situations: If gambling is causing immediate harm to your mental health, finances, or family relationships, please do not wait. Contact our live chat team right now for urgent account suspension, or speak to a mental health professional in your area. In Dhaka, the National Institute of Mental Health (NIMH) can be reached at Sher-E-Bangla Nagar. Your wellbeing matters more than any game.
3999but is here to offer you a fun, secure, and responsible gaming experience. Explore our games, manage your limits from your dashboard, and remember — play for the enjoyment, not the outcome. For adults aged 18 and above only.
18+ only · Gambling can be addictive · Play within your means